Thesis and Dissertations

Permanent URI for this collection

https://keffi.nsuk.edu.ng/handle/20.500.14448/560

Browse

Now showing 1 - 20 of 395

Open Access
DETERMINANTS CORPORATE SOCIAL RESPONSIBILITY AS A TOOL FOR STRATEGIC PERFORMANCE
(DEPARTMENT OF BUSINESS ADMINISTRATION, FACULTY OF ADMINISTRATION, NASARAWA STATE UNIVERSITY KEFFI, NIGERIA, 2018-09-23) Iror, Aondowase
This study investigate Determinants of Corporate Social Responsibility as a Tool for Strategic Performance. The study adopted survey research design and the population of study was staff and customers of Guaranty Trust Bank Plc. Abuja, the Yaro Yamane’s formula was used to determine the sample size of 200 out of 400. The primary data were collected through structured questionnaire which 400 copies was distributed to the staff and customers of Guaranty Trust Bank Plc. Abuja. Data were analyzed using regression. The result survey revealed The study observed that Corporate social responsibility are highly respected and implemented in a developed countries were host communities are given preference treatment to eradicate poverty alleviation comply to developing countries like Nigeria who have a negative determinants on Corporate social responsibility. Basically, corporate social responsibility will yield many advantages to the government/firm’s and host communities in ensuring a better of citizens
Open Access
AN ENQUIRY INTO THE ISSUES OF SUCCESSION IN ENTREPRENEURIAL BUSINESSES IN NIGERIA (A CASE STUDY OF LAGOS STATE)
(Department of Business Administration, Nasarawa State University, Keffi., 2019-10-22) Patience, Paul Okpeke
It has been observed that every year a number of small and medium enterprises spring up in Nigeria like many other countries, this involved mobilization of resources which include life savings of owners and family members, credits from friends and financial institutions as well as aid from Governments and development institution to among others. However, many of this business die with the dead or retirement of the original founder(s) without any visible successor. The question now is, how does the owner of these dead or dying business make a conscious, honest, realistic and succession planning that this study to focuses on. Data are collected using questionnaire and such data also analyzed to find out issues involved in succession and conclusion drawn. Based on the findings and conclusion, I recommend that Entrepreneurial activities should be seen as a continuous exercise which must be frequently updated by business leader to suit the ever changing business environments.
Open Access
TAXATION AND THE GROWTH OF THE NIGERIA ECONOMY
(Department of Business Administration, Nasarawa State University, Keffi., 2018-08-09) PUSKWET, ILIYA FRIDAY
The study examined the impact of taxation on the economic growth of Nigeria. To achieve the objective of this study, relevant secondary data were collected from central Bank of Nigeria BN,) statistical bulletin, Federal Inland Revenue Service (FIRS), Office of the Accountant-General of the federation, and other relevant government agencies. The data collected were analysed using the relevant descriptive statistics and econometric models such as regression and correlation analysis. The results from the various tests shows that tax reforms is positively and significantly related to economic growth and Value Added Tax significant/i’ impacted on economic growth. On the basis of the findings, the study concluded that tax reform improves the revenue generating machinery of government to undertake socially desirable expenditure that will translate economic growth in real output and per capital basis. However, the work recommends that sustainable economic growth cannot be attained with tax reform process unless absolute tax laws and rates are reviewed in lines with macro-economic objectives, corrupt free and efficient tax administrative machinery with personnel as well as accountability and transparency of government officials in management of tax revenue.
Open Access
IMPACT OF PERFORMANCE APPRAISAL MANAGEMNT ON EMPLOYEES PERFORMANCE IN NIGERIA
(Department of Business Administration, Nasarawa State University, Keffi., 2018-11-23) SULAIMAN, MARYAM
Globally, performance appraisal management play a great role in employment performance, organisational and economic growth. However, in Nigeria employees are faced with a number of factors including socio-cultural factors (SCFs) which hinder their satisfaction in respect of their appraisal management. This study assesses the impact of performance appraisal management on employee’s performance in Nigeria. The study was conducted in FCT Abuja metropolitan employing cross-sectional and case study research designs in which department of development control of FCT Abuja were surveyed using primary data. Data were analyzed using descriptive statistics and binary logistic model. Conversely, they should demonstrate in their promises and conduct that the evaluation plays a key role in motivating people to utilize their abilities in pursuing the organization’s objectives. Employees should be made to have value for their money and should also match value with appraisal service quality. Regular visits are needed to re-assure the employees of the organisational preparedness to serve the customer better. The study generally concludes that each organisation should be prepared to commit resources to provide excellent employees services that would improve complaints of employee to the barest minimum on performance appraisal. Finally, It is recommended that the Pay-for-performance is a useful financial appraisal tool to stimulate employee’s passion for their work to its top priority.
Open Access
IMPACT OF ELECTRONIC MANAGEMENT ON THE PERFORMANCE OF EMPLOYEES IN PUBLIC ORGANIZATIONS: A STUDY OF NASARAWA STATE UNIVERSITY, KEFFI NIGERIA
(Department of Business Administration, Nasarawa State University, Keffi., 2019-10-20) OHIKERE, MARK
The business environment today is competitive such that innovation strategy has become the essential key to a firm obtaining a dominant position as the understanding of strategic innovation management practices leads to an improved organizational performance signifying its importance in institutions of learning. In Nigeria, the universities have emerged as one of the major and vital service industries, which affect lives of several people in the country and all over the world. The impact of electronic management on the performance of employees in public organizations in Nigeria with focus on Nasarawa State University, Keffi. The descriptive survey research design was adopted for the study. The population of the study consists of management staffs at the strategic and operational level where a population of 87 which was chosen as our sample size. A structured questionnaire was administered which gave a response rate of 85.4%. The instrument was validated and the Cronbach’s Alpha reliability for the major constructs. The data gathered was analyzed through descriptive, linear and multiple regression analysis. The findings revealed that there is a positive and significant relationship between electronic management on the performance of employees in public organizations (R = 0.79.3, at p<0.05). The model R2 (coefficient of determination) was 0.629, constant value (alpha) of 4.212, the coefficient of independent variable (beta = 0.764) and F-Value yielded 626.633. Electronic management had significant effect on employees performance and this effect was statistically significant at (R = 0.768, R2= 0.589, p < 0.05). There is also a significant and positive relationship between employees performance and electronic management (R = 0.634, R2 = 0.402, p < 0.05). A positive and significant effect was established between organizational performance and the use of electronic management in public organizations R2 = 0.725, R = 0.525, p < 0.05. Innovation strategies have been shown to be vital to boosts the output of organizations and the study has recommended that public organizations should adopt electronic management system strategies to increase employees’ performance, which together will lead to their increased organizational performance.
Open Access
IMPACT OF CUSTOMER SATISFACTION ON PERFORMANCE OF DEPOSIT MONEY BANKS IN F.C.T, ABUJA, NIGERIA
(Department of Business Administration, Nasarawa State University, Keffi., 2018-11-24) YUSUF, SARKI HAMZA
Globally, Deposit money banks (DMBs) play a great role in employment creation, income generation and economic growth. However, in Nigeria DMBs are faced with a number of factors including socio-cultural factors (SCFs) which hinder their customers satisfaction. This study assesses the impact of customer satisfaction on performance of deposit money banks in FCT. The study was conducted in FCT Abuja region employing cross-sectional and case study research designs in which 15 DMBs were surveyed using secondary data. Data were analyzed using descriptive statistics and binary logistic model. Findings show that The best measure of customer satisfaction is growth in the customer base of the bank which has significant influence on their ROE. In the Nigerian environment, where most customers do not know or exercise their legal rights, profit level may not be a sufficient parameter for measuring customer satisfaction. Internally, each bank should establish the deliverables and these should be made known to the customers and staff. Where the bank falls short of its deliverables, it should review its operations and systems. Conversely, They should demonstrate in their promises and conduct that the bank is indeed a friend of the customer. Customers should be made to have value for their money. Banks should match price with service quality. Regular visits are needed to reassure the customers of the bank’s preparedness to serve the customer better. Efforts at continually improving services should be communicated orally and in written form to the customer. The study generally concludes that . Each bank should be prepared to commit resources to providing excellent customer services that would reduce complaints to the barest minimum. Finally, It is recommended that the any winning bank is the one that makes customer satisfaction its top priority.
Open Access
EVALUATION OF FINANCIAL RECORDS MANAGEMENT PRACTICES AT NASARAWA STATE UNIVERSITY, KEFFI NIGERIA
(Department of Business Administration, Nasarawa State University, Keffi., 2019-10-19) SAH, VINCENT
Records in any organization is the most basic and crucial asset. Recorded information requires effective and efficient Records management practices to ensure ease of access and retrieval. Management of records in Nasarawa State University, Keffi is majorly characterized by poor Records management practices. The Aim of the study was to evaluate records management practices at the Nasarawa State University, Keffi and to suggest ways in which these practices can be enhanced. The objectives of this study were: to establish the existing records management practices at the Nasarawa State University, Keffi; to examine whether records management practices conform to national legislations, policies and guidelines; to examine whether records management practices at the Nasarawa State University, Keffi conform to records management standards; to establish challenges facing the Nasarawa State University, Keffi records management practices and to suggest how records management practices can be enhanced by use of best practices. The study adopted a mixed research method using case study approach. The study population was 360 with a sample size of 279 involving policy makers, policy implementers and operational staff. The study used probability sampling method in which stratified sampling technique was used to categorize the respondents. Data was collected through interviews and administration of questionnaires using predesigned questionnaires and interview schedule. A pilot study was conducted to pre-test the validity and reliability of data collection instrument using pre-test check list. The key findings of the study were that: there is no framework for effective and efficient records management; there are no institutional policies, guidelines and regulations for records management and basic record management skills among staff were inadequate. The study concluded that records management is not adequately effective and efficient. The study recommended that: the Parliamentary Services Commission should develop an operational framework for effective and efficient records management, to formulate institutional policies guidelines and regulations for records management and provide basic records management skill to staff.
Open Access
EFFECT OF WORKING CAPITAL MANAGEMENT ON THE FINANCIAL PERFORMANCE OF MANUFACTURING FIRMS IN NIGERIA
(Department of Business Administration, Nasarawa State University, Keffi., 2019-01-27) UGOH-ABU, REGINA PEACE
The main objective of this study is to assess the impact of working capital management on the financial performance of manufacturing firms in Nigeria. Relevant literature on the topic were reviewed, looking at the importance of working capitals management as it affect the firm operation. The study adopted ex-post-facto research design involving trend analyses. The finding shows that, there is positive relationship between working capital management and firms performance. The study concluded that working capital is the lifeblood of a firm and its proper management will increase the level of firm performance. Finally the study recommended that, firms should hasten up collection of cash firm credit sales, this can assist the firm in achieving it main aim of profit making.
Open Access
EFFECT OF SUPPLY CHAIN MANAGEMENT PRACTICES ON THE PERFORMANCE OF SELECTED MANUFACTURING COMPANIES IN PLATEAU STATE
(Department of Business Administration, Nasarawa State University, Keffi., 2018-10-13) TENDE, BALA TENDE
The study examines the effect of supply chain management practices on the performance of selected manufacturing companies in Plateau State using four (4) practices of supply chain that cover the upstream, downstream and internal practices which are strategic suppliers’ partnership, customer relationship, level and quality of information sharing and postponement. Data were collected through questionnaire, approximately 50 copies of questionnaire were distributed among the top, middle and low level managers in 10 organisations which were expected to have the best knowledge about their supply chain operations and its impact on the overall performance of the organisation, 48 of them responded positively. The data were analysed using regression analysis model. The result showed that there is a positive relationship between supply chain practices and organisational performance and it was recommended that to improve both strategic suppliers’ partnership level and quality of information sharing, less effort should be put on customer relationship as it has a negative and insignificant effect on performance of an organisation while postponement should be practiced minimally as it has a negative though insignificant impact on organisational performance.
Open Access
EFFECT OF RISK MANAGEMENT PRACTICE ON COMMERCIAL BANKS A CASE STUDY OF FIRST BANK PLC
(Department of Business Administration, Nasarawa State University, Keffi., 2020-01-22) ZANYI, CHRISTOPHER ZAPHANIAH
This research work examines risk management in banking industry with particular reference to First Bank of Nigeria PLC. The researcher’s uses the primary and secondary data in order to arrive at relevant information. In this research work the researcher set up four hypotheses in order to test the problem under study. The study recommends that Commercial banks in Nigeria should adopt best practices in managing the risk associated with information system, Banks in Nigeria should have better lending skills and able to engage in arms-lending and resist government pressures, and potentially impose fewer demands on government for bailouts than the intermediaries they replaced, The banking reform should rely mostly on interest rate operating procedures for macroeconomic management with the sole objective of moving towards the ‘law of one market’ in both the domestic and international money markets.
Open Access
Investment management as it affects public enterprise in Nigeria (Investment and property development company, lafia)
(Department of Business Administration, Nasarawa State University, Keffi., 2018-10-15) Eneche, Micheal
Management in all ramifications has been noted as a critical and indispensable element in all organizations. Nevertheless, public enterprises are in dilemma of some investment management constraints, which tend to hinder their goals and objectives. This research aimed at finding out external and internal factor affecting investment management in Nigeria and to evaluate cost of benefit of investment and the approval used in reviewing it. However, in order to investigate this, relevant data were collected through both primary and secondary sources such as direct interviews and well-structured questionnaire are distributed to some staff in various departments of the organization. Also other information was gathered from books, unpublished materials and internet to complement the primary data. From the analysis of the data, the findings shows that there are factors that constitutes management problems of the company. Among the critical factors are managerial inefficiency and government interference, bureaucratic corruption, poor staff relationship, lack of motivation, conflicting objectives, lack of training and development, excessive control nepotism. These were identified as impediments of operational efficiency of investment and property Development Company, lafia. As a result of these problems the following recommendations were made. Management should accelerate the growth of the company through increase in skill and knowledge acquisition. Also training and motivation is important. Government should curtail its excessive interference and control on the affairs of this organization. It was also recommended that adequate measure should be in place to check the menace of corruption in the company. Furthermore, improvement should be encouraged in staff relationship. Achievement of efficiency and effectiveness depends to the extent management deviates from the above mentioned problems; otherwise, achievement of goals and the task of promoting economic growth and development will ever remain a dream.
Open Access
EFFECT OF EMPLOYEE TRAINING ON ORGANIZATIONAL PERFORMANCE: A STUDY OF CEMENT INDUSTRY IN NIGERIA
(Department of Business Administration, Nasarawa State University, Keffi., 2019-09-20) ONYEKWELU, JULIANA
The perception of employees on training has a greater impact on the success of any organization. If the employees are satisfied with the training policies of the organization, this will have a positive impact on the organization’s productivity. The study examines the effect of employee training on organizational performance: a study of cement industry in Nigeria. The survey research method was used adopted for this study. The population consists of 694 staff of both junior and senior of Dangote Cement Factory, Gboko, Benue State and BUA Cement Factory, Obu, Kogi State. A sample of 254 was extracted from the population using Yaro Yamani’s Statistical Formula and the two hypotheses formulated were tested using One-Sample Kolmogorov-Smirnov Test (Zc). The findings from the hypotheses showed the unsystematic approach of employee training has a high effect on organizational productivity and the effect of employee training alone on organizational performance is low. The study concludes that if the right employees are sent on training through the systematic training procedure of identifying and selecting employees for training, there would be a significant improvement on the organizational performance. From the findings, recommendations were draw that seminars and workshops should be organized for the Human Resource department on the importance of systematic approach of training and proper procedure to follow in identifying skill gaps in the various departments and that adequate training design, rich in content is used for employee training.
Open Access
EFFECT OF CASHLESS POLICY AND ELECTRONIC BANKING IN NIGERIA
(Department of Business Administration, Nasarawa State University, Keffi., 2017-02-11) SULAIMAN, SULAIMAN AZORES
The introduction of electronic banking, online transaction and mobile banking in Nigeria has paved way for a new dawn of development where the use of cash and it demand is gradually declining. These recent evolution of technology in the Nigeria financial institutions creates interesting questions for financial institutions, economist, business analyst and the government regarding the current economical status, logistics, and availability of instruments to guarantee economic growth and stability, efficiency and effectiveness of the cashless policy. Since the creation of man, diverse payment methods have been used to purchase goods and services, with starting with the trade by barter. The trade by barter system of transaction has been the bedrock for the introduction of money to solve problem of double coincidence of wants and divisibility faced by barter. The use of money/coins was introduced after the use of trade by barter system, and has solved so many challenges associated with trade and barter, but the use of money as an exchange medium has its own challenges and disadvantages and can still be replaced with a better payment system called the cashless policy or banking. Various advantages enjoyed by more developed nations such as the US has prompted the Central Bank of Nigeria (CBN) to adopt the cashless policy.
Open Access
ANALYSIS OF MANPOWER DEVELOPMENT AMONG ADMINISTRATIVE STAFFS IN TERTIARY INSTITUTIONS IN NASARAWA STATE
(BEING A PROJECT SUBMITTED TO THE SCHOOL OF POSTGRADUATE STUDIES, NASARAWA STATE UNIVERSITY KEFFI, IN PARTIAL FULFILLMENT OF THE REQUIREMENTS FOR THE AWARD OF POSTGRADUATE DIPLOMA IN MANAGEMENT (PGDM), 2017-04-09) Aiyetan, Adenike Omotara
This study focused on the analysis of manpower development among administrative staff of tertiary institutions in Nasarawa State. . The objectives of this study are; To analyse the benefit of on-the-job training and development programmes on administrative staff of tertiary institutions, to find out the benefit of off-the-job training and development programmes on administrative staff of tertiary institutions, to identify the challenges to effective manpower development of administrative staff of tertiary institutions, to determine the measures for effective manpower training and development of administrative staff of tertiary institutions, to determine the extent manpower development has affected job performance of administrative staff of tertiary institutions. Data for this study were obtained from both primary and secondary sources. The study has a population size of 6680, out of which a sample size of 377 was realized using Taro Yamane’s statistical formula. Survey research design was adopted. Chi-square statistical test were used to test the hypotheses. To ensure that the research instruments are valid, a conduct of a pre-test of every question in the questionnaire was carried out. Findings indicate amongst that; on-the-job training increased employees capacity to adopt new technologies and methods; off-the-job training enhanced employees chances of promotion; and manpower development help increased employees output. Based on the findings, the study recommends that Statutory orientation programmes should be organized for all newly recruited administrative staff; Seminar, workshops and conferences should be organized periodically for administrative staff so as to equip them with the latest work methods and technology, and each department/unit should float financial grant/loan for the departmental unit members.
Open Access
THE STRATEGIC ROLE OF HUMAN RESOURCE PLANNING ON ORGANIZATIONAL PERFORMANCE IN THE NIGERIA IMMIGRATION SERVICE
(The Department of Business Administration, Nasarawa State University, Keffi., 2018-08-20) MBODI, PATRICK DONALD
The role of Human Resource Management and Productivity in Nigeria Immigration Service is principally concern with matching appropriate size and skills of the workforce to commensurate with the need of the organization by raising the quantity and quality of individuals contribution to productivity or performance. The problem identified was Work motivation and compensation, Ethics and Values, Work Attitude and Recruitment and Selection Process. It goes further to explain HRM and Productivity in Nigeria Public Sector, Using a study of Nigerian Immigration Service. The descriptive survey method was used and the research tool was questionnaire. 120 staffs answered the questionnaire. Frequency percentages and criterion mean score of 2.5 were used in data analysis using Chi-square formula and presentation was done by the use of tables. The findings from the study showed that the factors of HRM and Productivity in Nigeria Immigration Service. The result obtained in the course of the study further shows that human resource management and training are very significant in Nigeria Immigration Service and performance, competence and efficiency in service delivery depends largely on the quality of staff. It is therefore essential for organizations Nigeria Immigration Service in particular to plan its human resource requirements in order to ensure the availability of the Quantity and Quality of human resources requirement at any point in time. Manpower planning and development is essential for optimum performance of staff.
Open Access
THE NEED FOR ADEQUATE REMUNERATION AS MOTIVATING FACTOR TOWARDS ORGANISATIONS PERFORMANCE (A CASE STUDY OF HABIB NIGERIA BANK PLC, ABUJA)
(The Department of Business Administration, Nasarawa State University, Keffi., 2018-11-15) JONAH, TSONATU SOLOMON
Over the years, many countries of the world including Nigeria has experienced an era of disagreements between the employers and employees. This was characterized by a series of frauds, strikes and negotiations, indicating the level of dissatisfaction of the workers in relation to their reward and general working condition. It was in the light of the above that this study was undertaken to determine how adequate remuneration can motivate staff. The method used in collecting data includes observation, questionnaire and interview. It was however established that adequate remuneration can motivate the employees to a limit but poor pay package will certainly have an adverse effect on performance. As such, there is the need for an improved welfare package for the employees. This can also be done by providing all the necessary tools needed to work with. This will in no little means motivate the employee’s allot by putting their best in the job. Secondly there is need for adequate compensation to be giving to employees by way of enhancing their pay package. All this will be successful if both the employers and employees are seriously committed to both the objectives and goals of the organization. But whereby the employer is not committed to the objectives and goals of the organization, you will discover that the necessary tools with which to work with are not provided and this will definitely affect output. The situation where employers of Labour both in the private and public sector are not committed to the goals of the organization can be found in many countries today including Nigeria. Workers on the other hand are not seriously committed either because they have not been provided with the necessary tools to work with or poor conditions of service. In the nascent democratic setting in Nigeria there was an improvement in the pay package of public workers to enhance their standard of living and high productivity.
Open Access
PRODUCT QUALITY AND CONSUMER PERCEPTIONS OF MADE IN NIGERIA PRODUCTS
(The Department of Business Administration, Nasarawa State University, Keffi., 2015-07-16) OGBU, JAMES OGBO
Product quality is essential for survival of national industries in the global market. Globalization has made different countries products available in almost every market in the world and now Consumers have wide variety of choices to select. The demand for a product depends on the quality that manufacturers are provide to their customers. The closure of many textile companies in Nigeria is obviously traceable to low patronage of locally made textile fabrics. This study is an attempt to assess relationship between product quality and consumer perception of made in Nigeria textile products. Primary data was collected for the study and Ordinary least square (OLS) simple regression method of analysis was employed to examine the relationship between product performance, product attractiveness, product durability, and product finishing quality of made in Nigeria textile products and consumers’ perception. The results from the analysis showed that consumers have negative perception on product performance of made in Nigeria textile products. It was further observed that most of the goods produced locally do not last due to poor quality of materials used in its production. Most consumers do not patronize made in Nigeria textile products due to its unattractive finishing quality. Recommendation is made for textile operators in Nigeria to use higher quality of modern technology and higher quality of raw materials in their production. Training to improve skill of workers is considered necessary. It is also recommended for the operators to be innovative drive and improve packaging of textile materials. Adequate power supply is recommended to assist the textile sector.
Open Access
IMPACT OF WORKING CAPITAL MANAGEMENT POLICY ON ORGANISATIONAL PERFORMANCE
(The Department of Business Administration, Nasarawa State University, Keffi., 2019-11-22) JOSEPH, OMOTOLA OLUWAKEMI
Management of working capital refers to management of current assets and current liabilities. Firms may have an optimal level of working capital that maximizes their value. Prior evidence has determined the relationship between working capital and performance. This project highlights the impact of credit policy on working capital management. The performance was measured in terms of profitability by return on total assets, and return on investment capital as dependent financial performance (profitability) variables. The working capital was determined by the Cash conversion period, Accounts receivable period, inventory conversion period and accounts payable period are used as independent working capital variables. Moreover, the traditional measures, current ratio are used as liquidity indicators, firm size as measured by logarithm of sales, firm growth rate as measured by change in annual sales and financial leverage as control variables. Using secondary data the researcher was able to gather information on how credit policy is received to impact working capital management. The data was analyzed using SPSS (version 20.0), estimation equation by both correlation analysis and pooled panel data regression models of cross-sectional and time series data were used for analysis. Results indicate that longer accounts receivable and inventory holding periods are associated with lower profitability. The results also show that there exists significant negative relationship between cash conversion cycle and profitability measures of the sampled firms. No significant relationship between cash conversion cycle, account receivable period, inventory conversion period and account payable period with return on investment capital has been observed. On the other hand, findings show that a highly significant negative relationship between account receivable period, inventory conversion period and account payable period with return on asset. The results conclude that cash conversion cycle has significant negative relationship with return on asset. The results of the inquiring indicate that credit policy affect among other, the profitability of the firm accordingly, the study recommend that management should pay more attention to the credit policy they put in place.
Open Access
IMPACT OF INTERNET ON QUALITY SERVICE DELIVERY IN NIGERIA BANKING INDUSTRY: A CASE STUDY OF ZENITH BANK PLC
(The Department of Business Administration, Nasarawa State University, Keffi., 2018-10-29) IDIONG, INIMFON FRIDAY
This research work is focused on the impact of internet on quality service delivery in Nigeria banking industry– A case study of Zenith Bank Plc. Some the objectives of the study include; determine whether inadequate and inexperience staff (personnel) to use communication systems affect data processing for effective banking operations, appraise the effect of unavailability of timely and accurate computer information to the end users (customers and others stakeholders in banking industry) on corporate performance of banks, find out if high cost of producing financial information scientifically to the end users (customers and others stakeholders in banking industry) result from inadequate use of internet, etc. The research design adopted for the purpose of the this study was survey, concerned with gathering of data that are social in nature and using the result to develop inferences from the selected sample to generalized about the total population. The research made use of 368 sample size. The finding in the test of hypotheses show the followings that; Inadequate and inexperience staff (personnel) to use communication systems affects data processing for effective banking operations Unavailability of timely and accurate computer information to the end users (customers and others stakeholders in banking industry) affects corporate performance of banks. High cost of producing financial information scientifically to the end users (customers and others stakeholders in banking industry) result from inadequate use of internet. The non-conformity by the banks to technology and financial guidelines affects the use of internet in banking operations. The dwindling economy that do not allow for investments in information technology especially internet on banking is a setback on banking activities.etc. The researcher made this recommendation based on conclusion, that; adequate and experience staff (personnel) to the use of communication systems in data processing for quality service delivery in Nigeria banking industry should be planned and provided for predetermined corporate goals, availability of timely and accurate computer information to the end users (customers and other stakeholders in banking industry) should be solicited, high cost of producing financial information scientifically to the end users (customers and other stakeholders in banking industry) should be cushioned through marketing activities in banks, etc.
Open Access
EFFECTS OF ELECTRONIC PAYMENT SYSTEM ON THE ECONOMIC GROWTH OF NIGERIA
(The Department of Business Administration, Nasarawa State University, Keffi., 2018-10-11) OGBEBA, OMAJI KINGSLEY
Technological advancement has provided efficient and effective payment system devoid of 'cash and carry syndrome. Specifically, electronic payment system provides a medium through economic exchanges take place without visiting brick and mortal banks or with no physical presence of the transacting parties. While electronic payment system enjoys prominence in Nigeria, evidence of its contribution to economic development has not been empirically established in Nigeria. Meanwhile, the current transition to cashless economy was essentially based on the prominence of e-payment system. Therefore, this study will explore the impact of electronic payment system on the economic growth of Nigeria. Data will be analysed using OLS Regression and Correlation methods covering period of 6 years (2010 - 2015) via SPSS to test the formulated hypotheses on whether or not there is significant relationship between electronic payment systems and the economic growth of Nigeria. The result indicates a significant relationship between e-payment system and economic growth in term of real GDP per capita. Only POS was found to positively contribute to economic growth while other e-payment channels contribute negatively. Hence, current cashless policy should be tailored towards effective e-payment system and other factors which bear much relevance on successful transition to cashless economy should be prioritized..