IMPACT OF INTERNET ON QUALITY SERVICE DELIVERY IN NIGERIA BANKING INDUSTRY: A CASE STUDY OF ZENITH BANK PLC

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dc.contributor.authorIDIONG, INIMFON FRIDAY
dc.date.accessioned2023-12-10T18:11:12Z
dc.date.available2023-12-10T18:11:12Z
dc.date.issued2018-10-29
dc.description.abstractThis research work is focused on the impact of internet on quality service delivery in Nigeria banking industry– A case study of Zenith Bank Plc. Some the objectives of the study include; determine whether inadequate and inexperience staff (personnel) to use communication systems affect data processing for effective banking operations, appraise the effect of unavailability of timely and accurate computer information to the end users (customers and others stakeholders in banking industry) on corporate performance of banks, find out if high cost of producing financial information scientifically to the end users (customers and others stakeholders in banking industry) result from inadequate use of internet, etc. The research design adopted for the purpose of the this study was survey, concerned with gathering of data that are social in nature and using the result to develop inferences from the selected sample to generalized about the total population. The research made use of 368 sample size. The finding in the test of hypotheses show the followings that; Inadequate and inexperience staff (personnel) to use communication systems affects data processing for effective banking operations Unavailability of timely and accurate computer information to the end users (customers and others stakeholders in banking industry) affects corporate performance of banks. High cost of producing financial information scientifically to the end users (customers and others stakeholders in banking industry) result from inadequate use of internet. The non-conformity by the banks to technology and financial guidelines affects the use of internet in banking operations. The dwindling economy that do not allow for investments in information technology especially internet on banking is a setback on banking activities.etc. The researcher made this recommendation based on conclusion, that; adequate and experience staff (personnel) to the use of communication systems in data processing for quality service delivery in Nigeria banking industry should be planned and provided for predetermined corporate goals, availability of timely and accurate computer information to the end users (customers and other stakeholders in banking industry) should be solicited, high cost of producing financial information scientifically to the end users (customers and other stakeholders in banking industry) should be cushioned through marketing activities in banks, etc.en_US
dc.identifier.citationAldlaigan AH, Buttle FA (2002). SYSTRA-SQ: A new measure of bank service quality. Int. J. Serv. Ind. Manage., 13(4): 362-381. Adeola, I.K. (2006), “The Nigerian Entrepreneur and Technological Advancement” Management in Nigeria, July –September, Volume 42: number 2 Anyanwu A. (2000), Dimensions of Marketing Avan Global publication: Owerri. Asika, N. (2006), Research Methodology in the Bahavioural Sciences, Lagos; Longman Nigeria Plc. Bahia, K. and Nantel, J. (2000), “A reliable and valid measurement scale for the perceived service quality of banks”, International Journal of Bank Marketing, Vol. 18, pp. 84-91. Busch and Hoston (1995), Marketing, Illinois Richard D Irwin, Inc Chukwudebe, G.A (1999), “Optical fibre in telecommunication; “A Review” Nigeria Journal of technical education vol 15 No 2. p 76.en_US
dc.identifier.urihttps://keffi.nsuk.edu.ng/handle/20.500.14448/1427
dc.language.isoenen_US
dc.publisherThe Department of Business Administration, Nasarawa State University, Keffi.en_US
dc.titleIMPACT OF INTERNET ON QUALITY SERVICE DELIVERY IN NIGERIA BANKING INDUSTRY: A CASE STUDY OF ZENITH BANK PLCen_US
dc.typeThesisen_US

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