EFFECT OF HEALTH LITERACY ON UTILIZATION OF HEALTHCARE SERVICES AMONG CIVIL SERVANTS IN WUKARI LOCAL GOVERNMENT AREA OF TARABA STATE, NIGERIA

There is a growing recognition that inadequate health literacy contributes to health inequalities as it is more prevalent among lower socioeconomic groups, ethnic minorities, the elderly and those with long-term conditions or disabilities. This study examines the impact of health literacy on utilization of health care services among civil servants in Wukari Local Government Area of Taraba State, Nigeria. To achieve this objective the health belief model (HBM) was adopted as the theoretical framework. A social survey design was adopted. A sample of 290 respondents was drawn, using stratified sampling technique. Primary and secondary data were utilized in the study. The primary data were generated through the use of questionnaires and interview. The questionnaires were analyzed quantitatively using tables, frequency, percentage, and cross tabulation and data generated through interview were analyzed to complement and support the quantitative analysis using content analysis. The results show that respondents find it difficult in filling medical forms, understanding written information, properly articulate their medical concerns and issues. It is based on this that the study recommends that Government, non- governmental organizations, religious organizations, community leaders and schools should organize programmes that will sensitize and create awareness on the negative effects low level of health literacy on utilization of health care services among civil servants and general populace in Wukari Local Government Area, Taraba State and Nigeria at large.