ASSESSMENT OF THE CONSUMERS’ ATTITUDE TOWARD POWER SUPPLY IN ABUJA MUNICIPAL COUNCIL ACASE STUDY OF POWER HOLDING COMPANY OF NIGERIA (PHCN) BY
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Abstract
This Research Project assessed the consumer's attitude toward Power Supply in Abuja Municipal Council using PPICN as a case study. It takes into recognition the presence of Variables such as the effect of low supply of electricity, Increase in pricing of Electricity and High Corruption Practices of Most PHCN workers and its impact on the consumers * attitude towards electricity bill payment and its general impact on economic development in Nigeria. The adopted descriptive methods by relying on primary data generated by means of questionnaire administration to consumers. A simple percentage (ratio) was employed to analyse the data gathered. The result shows that majority of the respondents are not satisfied with the services being offered by the power holding company of Nigeria in the Abuja Municipal Area Council and hence, do not promptly pay their bills or find other means in obtaining electricity. It was however recommended among others that there is the need to upgrade the power supply in the Abuja Municipal council, while there should be an improvement in the working condition and office environment of the PHCN staff