Barriers to Electronic Banking Adoption in Developing Countries: The Nigerian Situation
| dc.contributor.author | Aimufua, Gilbert Imuetinyan Osaze | |
| dc.contributor.author | Dzidonu, Clement K. | |
| dc.date.accessioned | 2023-12-14T07:04:54Z | |
| dc.date.available | 2023-12-14T07:04:54Z | |
| dc.date.issued | 2017-05-05 | |
| dc.description.abstract | The paper proposed to advance the understanding of various barriers to adoption of electronic banking products and services in developing countries and also to explore and describe the barriers to technological innovation adoption. Technological adoption has been on the increase in recent years as various governments have posited numerous approaches toward an environment void of cash. These approaches have yielded some positive results in the developed countries while still at its infancy in the developing countries. Governments in most developing countries are promoting the adoption of e-banking products and services, however, the environment is fraught with infrastructural deficits. What are these factors that inhibit the adoption of e-banking system? What are the barriers to electronic banking that inhibit customers’ adoption of their products and services? This study seeks to address these barriers. An exploration of documented articles on technology adoption were undertaken in addition to a review of literature on electronic banking, electronic commerce and related articles to extract the identified barriers and inhibiting factors toward adoption of technology. Whilst minor interview of few individuals were conducted to ascertain their fears in the usage of e- banking products, the main data sources are from published articles, conferences and online search with intent to explore and describe findings on factors that inhibit e-banking adoption. The key barrier to the adoption of e- banking products and services stem from the individual e-readiness. Also, the media reports of e-mail scam, identity theft, phishing and pharming have been identified as strong reasons for customers’ reluctance in adopting the various e-banking products. This included the inherent high service charges and costs in Nigeria for instance, which economy is presently transforming especially the banking sector. The inhibiting factors identified in the Nigerian context include security, trust, privacy, socio-cultural issues, inadequate infrastructure, illiteracy and lack of adequate legal framework | en_US |
| dc.identifier.citation | Aimufua, G.I.O. Dzidonu, C.K. (2017) Barriers to Electronic Banking Adoption in Developing Countries: The Nigerian Situation | en_US |
| dc.identifier.uri | https://keffi.nsuk.edu.ng/handle/20.500.14448/5575 | |
| dc.language.iso | en | en_US |
| dc.publisher | Department of Computer Science, Nasarawa State University Keffi | en_US |
| dc.subject | e-banking, adoption, e-readiness, security, barriers, banks’ service charges | en_US |
| dc.title | Barriers to Electronic Banking Adoption in Developing Countries: The Nigerian Situation | en_US |
| dc.type | Article | en_US |