ROLE OF SERVICOM ON THE PERFORMANCE OF FEDERAL MINISTRY OF HEALTH, ABUJA

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dc.contributor.authorANOCHIRIONYE, ANGELA EBERE
dc.date.accessioned2023-12-11T13:23:41Z
dc.date.available2023-12-11T13:23:41Z
dc.date.issued2018-03-02
dc.description.abstractThis research work entitled, “Role of SERVICOM on theperformance of Federal Ministry of Health Abuja, aims to examine the role of SERVICOM on job performance in the Nigerian Civil Service with particular reference to Federal Ministry of Health as a service delivery agency. It raises public awareness on the need to serve Nigerians better and rightly too. It is also about why Nigerians suffer in the midst of plenty due to inefficiency, and corruption with impunity over the years. The major objective of this study is, to ascertain, evaluate, and access the impact SERVICOM has made in achieving effective job performance in the Nigerian Civil Service and Federal Ministry of Health as component part of the Nigerian civil service, using the measurement indices as contained in the SERVICOM Index. Inorder to achieve this, the researcher adopted the survey method, using questionnaire and oral interview as the major instrument for data collection, simple percentage was used to analyze the data. Structural Functionalism Theory was adopted as the theoretical base on which this study was conducted. Some of the major findings of the research work include: SERVICOM has not played much significant role in achieving effective job performance in the Nigerian Civil Service, and in Federal Ministry of Health in particular. Inefficient service delivery affects the lives of the citizenry negatively.. Some of the recommendations include: Government should enact adequate legislations establishing SERVICOM programme and offices, to enable it have real legal backing. Government should fund the programme very well, considering its importance to the nation. More awareness of SERVICOM needs to be created. Those contravening the provisions of the SERVICOM charters and programmes should be sanctioned or punished according to the lawen_US
dc.identifier.citationOkorie, J. (2007), Understanding the Principles of Administration, Enugu: New Generation Books Ltd. Okonjo, I. N and Osafo, K.P, (2007),”Nigeria‟s Economic Reforms Progress and Challenges”. The Brookings Institution, Washington DC. Olaopa, T, (2013), A Critical Overview of Public Sector Reforms in Nigeria: Framework for the transformation of Federal Civil Service. www.tunjioalaopa.com. Retrieved on July 14 2014. Olaopa, T. (2008), Theory and Practice of Public Administration and Civil Service Reforms in Nigeria, Ibadan: Spectrum Books Ltd. Olowu, D. (2008), Public Service Delivery in Africa: Main Issues and Selected Country Studies, United Kingdom: Safari Books UK. Omale, I. (2013), Research Methods for the Administrative and Social Secretary in Nigeria: A Corrective Perspective, Abuja: Management Resource Network. Onyeacholem, G, (2012), The Tragedy of Nigerian Civil Service, Published December from www.premiumtimes.ng.com Osuala, E. C. (1982), Introduce to Research Methodology, Onitsha: Akican-first Publishersen_US
dc.identifier.urihttps://keffi.nsuk.edu.ng/handle/20.500.14448/2626
dc.language.isoenen_US
dc.publisherDepartment of Public Administration, Nasrawa State University, Keffi.en_US
dc.titleROLE OF SERVICOM ON THE PERFORMANCE OF FEDERAL MINISTRY OF HEALTH, ABUJAen_US
dc.typeThesisen_US

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