ROLE OF SERVICOM ON THE PERFORMANCE OF FEDERAL MINISTRY OF HEALTH, ABUJA

This research work entitled, “Role of SERVICOM on theperformance of Federal Ministry of Health Abuja, aims to examine the role of SERVICOM on job performance in the Nigerian Civil Service with particular reference to Federal Ministry of Health as a service delivery agency. It raises public awareness on the need to serve Nigerians better and rightly too. It is also about why Nigerians suffer in the midst of plenty due to inefficiency, and corruption with impunity over the years. The major objective of this study is, to ascertain, evaluate, and access the impact SERVICOM has made in achieving effective job performance in the Nigerian Civil Service and Federal Ministry of Health as component part of the Nigerian civil service, using the measurement indices as contained in the SERVICOM Index. Inorder to achieve this, the researcher adopted the survey method, using questionnaire and oral interview as the major instrument for data collection, simple percentage was used to analyze the data. Structural Functionalism Theory was adopted as the theoretical base on which this study was conducted. Some of the major findings of the research work include: SERVICOM has not played much significant role in achieving effective job performance in the Nigerian Civil Service, and in Federal Ministry of Health in particular. Inefficient service delivery affects the lives of the citizenry negatively.. Some of the recommendations include: Government should enact adequate legislations establishing SERVICOM programme and offices, to enable it have real legal backing. Government should fund the programme very well, considering its importance to the nation. More awareness of SERVICOM needs to be created. Those contravening the provisions of the SERVICOM charters and programmes should be sanctioned or punished according to the law