THE ROLE OF NEW PUBLIC MANAGEMENT ORGANIZATIONAL EFFICIENCY IN FEDERAL CHARACTER COMMISSION

The study examines effect of New Public Management on efficiency of service delivery in Federal Character Commission. The study used the mixture of both survey and content analysis research design method. The primary data was obtained through the instrument of questionnaire while Secondary data were obtained from the review of existing literature. The population of the study was staff of the Federal Character Commission. Quantitative method of data analysis such as regression analysis was used to analyze the data generated. The findings from the study reveal that Finding from the study shows that, there is decentralization system of authority in National Communication Commission that, decentralization system of authority in National Communication Commission has actually improved staff performance which has increase productivity in commission. Further result of the study shows that, there is no significant relationship between fair and open process of contracting and consultancy service and public service delivery. This means, there is no fair and open process of contracting and consultancy service in Federal Character Commission. This may have negative consequences on the efficiency of service delivery in the commission. The study also reveals that, there is significant relationship between Information and communication Technology and public service delivery. This means, Federal Character Commission) uses Information and communication Technology in its operation. This has significance effect on service delivery in the commission.