Browsing by Author "Yusuf, Abdulrahim Otori"

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    EFFECT OF CUSTOMER AGGRESSION AND JOB STRESS ON EMPLOYEES’ BURNOUT: A STUDY OF HEALTH PROFESSIONALS IN FEDERAL MEDICAL CENTRE GUSAU, ZAMFARA STATE-NIGERIA
    (Department of Economics, Nasarawa State University, Keffi., 2018-04-29) Yusuf, Abdulrahim Otori; Adamu, Ndansa; Henry, Ahmed Eggon
    Among susceptible occupations, health care professionals have been identified as the group most likely to experience burnout. Past studies have identified stress and customer aggression as possible determinants of employees ’ burnout and results produced mixed findings. Hence, the current study examines the effect of customer aggression and job stress on employees ’ burnout among health professionals in the Federal Medical Centre (FMC) Gusau, Zamfara State, Nigeria. A survey research design was used and data were collected by using instruments adapted from past studies. The study population is 466 staff of FMC, Gusau. A sample size of 211 staff were taken using Krajcie and Morgan sample size table. In order to increase representative, the sample size was increased by 50 percent making 317 elements. Thus, 317 questionnaires were distributed by hand to the respondents in November, 2017 and only 278 were returned valid and usable. The study utilized partial least square structural equation modelling PLS-SEM through Smartpls 3 software. Two hypotheses were formulated for testing. The result confirmed that both customer aggression and job stress have significant positive effect on employees' burnout among health professionals in FMC, Gusau. The research concludes that stress at work and customer verbal aggression affect burnout among health professionals in FMC. The study therefore recommended that management of FMC provides effective actions and intervention strategies for promoting customer relationship management, physical mental health of workers and decreasing job stress among health professionals.
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    WORK STRESS, JOB SATISFACTION AND TEACHERS’ TURNOVER INTENTION IN ZARIA METROPOLIS: THE MODERATING ROLE OF SELF EFFICACY
    (Department of Economics, Nasarawa State University, Keffi., 2018-12-24) Yusuf, Abdulrahim Otori; Adamu, Ndanusa; Henry, Ahmed Eggon; Abdullahi, Abubakar Sadiq
    Contemporary educational theory holds that one of the major causes of inadequate school performance is the inability of schools to adequately staff classroom with qualified teachers and this might not be unconnected with shortage of teachers. In Zaria Metropolis, records has shown voluntary turnover of public secondary school teachers in the past six years. This may be as a result of stressful nature of the teaching jobs or level of job satisfaction. Studies have considered self-efficacy as one of the most important factors effecting teachers’ job satisfaction during their challenging teaching years. Therefore, the current study examined the moderating role of self efficacy in the relationship between work stress, job satisfaction and teachers’ turnover intention in Zaria Metropolis. A total of 355 public secondary school teachers in Zaria metropolis participated in the research. A survey research design was used and data were collected by using instruments adapted from past studies. The study employed Partial Least Square Structural Equation Modeling (PLS-SEM) using SmartPLS 2 software. The results of the study confirmed that work stress, job satisfaction and self efficacy have significant effect on turnover intention. The study further revealed that self efficacy moderates the relationship between job satisfaction and turnover intention and that it failed to moderate the relationship between work stress and turnover intention. The study therefore recommended that appropriate retention measures should be put in place and strategy of reducing work stress and improving job satisfaction and self efficacy should be enhanced.